90 Day Return Policy/Warranty
Our number one goal is to make you a happy returning customer! Feel free to return any item that you are not thrilled to own. To return an item, please call us at 1-800-859-5566 to secure a Return Authorization (RMA) number.
All RMA requests must be made within 90 days post item delivery.
Returns made within 30 days, post item delivery, can receive a refund to their original form of payment.
Before a credit is issued, the item must be returned and received by us.
We do not refund shipping costs, or refund the cost of your return shipping.
If your item is received in brand new working condition and has not been used, we will refund 100% of your item cost.
My item was damaged by the shipping carrier, how do I get it replaced?
All shipping damage and breakage must be reported to us within 7 days of receipt as claims must be made with carrier. We will act on your behalf with the carrier to expedite your claim and ship you a replacement product. Please contact us at 1-800-859-5566 to report any merchandise damaged by shipping carrier.
I received a defective item, how do I get it replaced?
We stand behind each and every product. In the unlikely event that you receive a defective item, please contact us to request a replacement. All replacement requests must be made by emailing us at email@example.com or calling us at 1-800-859-5566 to secure a Return Authorization number (RMA). Replacement product cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item.
I received a defective item that I no longer want, how do I return it for a refund?
If you receive a defective item that you want to return and not have us replace, we will refund you 100% of your item cost. All defective item returns for credit must be made by emailing us at firstname.lastname@example.org or calling us at 1-800-859-5566 to secure a Return Authorization number (RMA). Your return credit cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item.
911 Total Defense offers a limited warranty on all products.
Some products have manufacturer’s warranties that are much longer. Products with expiration dates, like pepper spray, have a warranty that is governed by the expiration date.
Unless otherwise specified on our product details page, 911 Total Defense will repair its products with new or rebuilt parts, free of charge, in the U.S.A. for 90 days from the date of original purchase in the event of a defect in materials or workmanship. Product must be shipped back to 911 Total Defense for repair in original packing. Shipping charges for all returns are at the expense of the customer. This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered. We email all customers an invoice and this is sufficient documentation to submit for warranty coverage.
This warranty only covers failures due to defects in materials or workmanship, which occur during normal use. It does not cover damage which occurs in shipment (covered separately) or failures which are caused by products not supplied by 911 Total Defense or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, or commercial use of the product, or service by anyone other than 911 Total Defense, or damage that is attributable to acts of God.
Limits and Exclusions
There are no express warranties except as listed above.
911 TOTAL DEFENSE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
Some states do not allow the exclusion or limitations of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.
This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Batteries, pepper spray and other disposable items are excluded. If you have doubt regarding an item you are interested in regarding warranty, please contact us at 1-800-859-5566.
All returned items must be in original packaging and include all components in good working order. Products not meeting these terms are subject to no refund.